Privacy Policy


Welcome to THE MetalMann. The APP name is THE MetalMann (hereinafter referred to as "APP" is owned by METALMANN INTERNATIONAL FZE, PO Box- 51386, Hamriyah Free Zone, Sharjah, UAE) For the purpose of this Privacy Commitment, wherever the context so requires the term "You" or "User" shall mean any natural or legal person including online and offline clients and the term "We", "Us", "Our" shall mean METALMANN INTERNATIONAL FZE and its affiliated or associated concerns or firms or persons including all their digital platforms, apps or websites.

We, the creator of this Privacy Commitment, acknowledge the importance of protecting your personal, financial and transactional information. We assure you that we will keep your information confidential and we will use the information in order to endow you with our uninterrupted use of services and enhance your experience. In some circumstances, we may disclose information about you with prior consent of the user for providing better services.

We and our affiliates will share/sell/transfer/license/convey some or all of your personal information with another business entity(s) to carry out any business activity or re-organization, amalgamation, restructuring of business or for any other reason whatsoever. Once you provide your information to us, you provide such information to us and our affiliate(s) and we and our affiliate(s) may use such information to provide you various services with respect to your transaction conducted on our App. If you have any questions or concerns regarding this privacy commitment, you should contact our Support Desk at [email protected]


We, hereby commit to respecting your online privacy data. We further adhere to recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. The information we collect depends on what services you use on our App(s). Information that is considered personal about you by us includes, but is not limited to, your name, address, mobile number, email address and other contact information.

In order to use this App, you are required to register yourself by providing the following information which includes, but is not limited to:

a Name, mobile number, username, gender, residential/correspondence address, telephone number, date of birth, marital status, email address or other contact information

b Password, Tax Identification Numbers, Company registration certificates, KYC Details, Status, Signature, Logo and Photograph.

c Bank account or other payment instrument details

d Any other detail for providing service

We collect your general information and additional information if you choose to submit it, including your title and place of employment, business telephone number, mailing and facsimile address, as well as the contents of Your questions and/or comments submitted along with this information. In the case of being eligible for bidding/making offer, some of this additional information is required. In general, we may use this information to respond to Your inquiry, request Your participation in a bid/offer, authorise you to participate in bidding/ offers if you have been authorised, and contact You about the company product or partner offerings that may be of interest to You. By providing us with your personal information you expressly consent to us processing your personal information in accordance with the terms of our private policy.


We reserve the right to change the Terms and Privacy Commitment from time to time as seen fit, without any intimation to you, and your continued use of the site will signify your acceptance of any amendment to these terms.

You are therefore advised to re-read the Terms of Service on a regular basis.


As a THE MetalMann member you are required to provide your mobile number, a valid email address at registration and choose a username or alias that represents your identity on our App.

Certain information, such as your name, mobile number, e-mail addresses, is collected in order to, among other things, verify your identity and for use as account numbers in our record system. Email addresses, Geo locations, Intellectual Property, offers viewed/participated, any information entered in the contact us form or any other form displayed on any section of the App are also collected.

Prominent Disclosure and Consent

The Metalmann empowers metal buyers with unparalleled reach, market transparency and business efficiency. and automates the entire international trade process so buyers can manage documentation & logistics on the go.

Hence to create legitimate business profile, during Registration process app will collect data like Name, Email Address,Address and Phone number, Approximate location, Bank details and related KYC, Photos/files(word or pdfs) to be uploaded by user and app crash logs to idenfity issues if any.

All the data is encrypted in transit and can be deleted upon request. App doesn’t share user data with any other companies or organisations.

I, hereby authorize Metalmann International FZE to contact me. It will override my registry on the NCPR. By providing your contact details you have expressly authorized Metalmann International FZE to contact you in the future through whatsapp / calls / SMS / E-mails and inform you about our products.

4 COOKIES or Other Tracking Technologies

We use data collection devices such as "cookies" or other tracking technologies on certain pages of our site or App. "Cookies" are small files sited on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information, which is targeted to your interests. Cookies may be used whether you register with us or not.


The Website or App may include hyperlinks to other web sites or Apps or content or resources. We have no control over any websites or Apps or resources, which are provided by companies or persons other than Us.

You acknowledge and agree that We are not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such websites or Apps or resources.

You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or Apps or resources. These third-party service providers and Third-Party Sites or Apps may have their own privacy policies governing the storage and retention of your personal information that you may be subject to. We recommend that when you enter a Third-Party Site, you review the Third Party Site's privacy commitment as it relates to safeguarding your personal information. We use third-party advertising companies to serve ads when you visit the Website or App.

6 Communications

When You use the APP or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

Log File Information Collected and Stored Automatically

If you visit/ log into our website or App just to browse, read pages or download information, we gather and store certain information about your visit automatically. This information cannot and does not identify you personally.

When you register with us or view our APP, our servers automatically record certain information that your web browser sends whenever you visit our website or App. The kind of information that is gathered automatically include the type of browser you are using (e.g. Internet Explorer, Firefox, etc.), the type of Operating System you are using (e.g. Ios, Windows or Android ) and the domain name of your Internet Service Provider, the date and time of your visit and the pages on our website or App. We sometimes use this information to improve our website(s) or App design, content and primarily to give you a better browsing experience.

This notice / policy is not intended to and do not create any contractual or other legal rights in favour of any user or viewer of THE MetalMann or on behalf of any other party. However, users and viewers are informed that by using this App-THE MetalMann they are deemed to have consented to the collection and use of information by THE MetalMann as stated above.


Your contact information is also used to contact you when necessary. We use your mobile number or IP address to help diagnose problems with our server, and to administer our Website or App. Your mobile number or IP address is also used to help identify you and to gather broad demographic information. Finally, we may use your mobile number or IP address to help protect our partners and ourselves from fraud. We will continue to enhance our security procedures as new technology becomes available. We will transfer information about you if we are acquired by or merged with another company. In this event, we will notify you by email or by putting a prominent notice on the site before information about you is transferred and becomes subject to a different privacy commitment.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. The categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


You further acknowledge that the Website or App may contain information which is designated confidential by us and that you shall not disclose such information without our prior written consent.

Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities.

We will not sell, or rent your personal information to any third party in the normal course of doing business and will only share your personal information with third parties in accordance with this private policy. Any emails or messages or notifications sent by us will only be in connection with the provision of agreed services and products.

By registering on our App or site, you give us your express consent to receive notifications, messages or emails about our services and products and business and announcing changes there to and new features on app or site etc.

Additionally, we can use comments made by you about our App or site for marketing purpose and by making such comments you expressly consent to our using such comments for marketing purpose.


Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Commitment. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or members may abuse or misuse your information that they collect from our Websites or App. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.


Following registration, you can review and change the information you submitted except your display name during registration. If you change any information we may keep track of your old information. You can change your registration information such as: name, address, city, state, zip code, country, phone number, and profile.

To remove your profile so that others cannot view it, contact our customer support team at [email protected]

We will retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.


When you sign up to become a Member, you will also be asked to choose a login PIN/password. You are entirely responsible for maintaining the confidentiality of your PIN/password. It is important that you protect it against unauthorized access of your account and information by choosing your password carefully, and keeping your password and mobile handset or computer secure after using our services. Never share your PIN/password with anyone. If you are concerned that your username or password/PIN has been compromised, please contact our support team immediately and ensure you change your PIN/password. However, we are not responsible for same.


Except as otherwise expressly included in this Privacy Commitment, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Websites or App or on other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy policies. Since we do not control the privacy policies of the third parties, you are subject to ask questions before you disclose your personal information to others.


THE MetalMann has implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction. THE MetalMann policy is to use secure technology for the protection of payment/bank information submitted through APP forms. This policy is also required for any fulfilment agents of our firms. . However, "perfect security" does not exist on the Internet and we can not guarantee the privacy of your personal information. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.

14 Prohibited Actions

While using this Site or App, you agree not to, by any means (including hacking, cracking or defacing any portion of the Site or App) indulge in illegal or unauthorized activities including the following but not limiting to:

  • Restrict or inhibit any authorized user from using this Site or App
  • Use the Site or App for unlawful purposes
  • Harvest or collect information about Site or App users without their express consent
  • "Frame" or "mirror" any part of the Site or App without our prior authorization from us
  • Engage in spamming or flooding
  • Transmit any software or other materials that contain any virus, time bomb, or other harmful or disruptive component
  • Remove any copyright, trademark or other proprietary rights notices contained in the Site or App
  • Use any device, application or process to retrieve, index, "data mine" or in any way reproduce or circumvent the navigational structure or presentation of the Site or App.
  • Permit or help anyone without access to the Site or App to use the Site through your username and password or otherwise

Incase you feel that your privacy have been compromised, you can contact our support desk at : [email protected]


We cannot ensure that all of your private communications and other personal information (including sensitive information like payment information and bank account number or details) will never be disclosed in ways not otherwise described in this Privacy Commitment. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information will always remain private. As a user of the Site or App, you understand and agree that you assume all responsibility and risk for your use of the Site or App, the internet generally, and the documents you post or access and for your conduct on and off the Site or App.